{"id":113508,"date":"2023-09-13T05:00:00","date_gmt":"2023-09-12T20:00:00","guid":{"rendered":"https:\/\/eikaiwa.dmm.com\/blog\/?p=113508"},"modified":"2023-08-26T06:29:00","modified_gmt":"2023-08-25T21:29:00","slug":"how-to-respond-to-customer-complaints","status":"publish","type":"post","link":"https:\/\/eikaiwa.dmm.com\/blog\/learning-english\/how-to-respond-to-customer-complaints\/","title":{"rendered":"\u82f1\u8a9e\u3067\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\uff01\u5b9f\u969b\u306b\u4f7f\u3048\u308b\u30d5\u30ec\u30fc\u30ba\u3068\u30b3\u30c4"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u76ee\u6b21<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/eikaiwa.dmm.com\/blog\/learning-english\/how-to-respond-to-customer-complaints\/#%E8%8B%B1%E8%AA%9E%E3%81%A7%E3%81%86%E3%81%BE%E3%81%8F%E3%82%AF%E3%83%AC%E3%83%BC%E3%83%A0%E3%81%AB%E5%AF%BE%E5%BF%9C%E3%81%99%E3%82%8B%E3%82%B3%E3%83%84\" >\u82f1\u8a9e\u3067\u3046\u307e\u304f\u30af\u30ec\u30fc\u30e0\u306b\u5bfe\u5fdc\u3059\u308b\u30b3\u30c4&nbsp;<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/eikaiwa.dmm.com\/blog\/learning-english\/how-to-respond-to-customer-complaints\/#Tip_1_%E5%80%8B%E4%BA%BA%E7%9A%84%E3%81%AB%E5%8F%97%E3%81%91%E6%AD%A2%E3%82%81%E3%81%AA%E3%81%84\" >Tip 1: \u500b\u4eba\u7684\u306b\u53d7\u3051\u6b62\u3081\u306a\u3044&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/eikaiwa.dmm.com\/blog\/learning-english\/how-to-respond-to-customer-complaints\/#Tip_2_%E8%A9%B1%E3%82%92%E3%82%88%E3%81%8F%E8%81%9E%E3%81%8D%E3%80%81%E7%9B%B8%E6%89%8B%E3%81%AE%E7%8A%B6%E6%B3%81%E3%82%92%E7%90%86%E8%A7%A3%E3%81%97%E3%81%A6%E3%81%82%E3%81%92%E3%82%8B\" >Tip 2: \u8a71\u3092\u3088\u304f\u805e\u304d\u3001\u76f8\u624b\u306e\u72b6\u6cc1\u3092\u7406\u89e3\u3057\u3066\u3042\u3052\u308b&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/eikaiwa.dmm.com\/blog\/learning-english\/how-to-respond-to-customer-complaints\/#Tip_3_%E8%A8%80%E3%81%84%E8%A8%B3%E3%81%AB%E3%81%AA%E3%82%89%E3%81%AA%E3%81%84%E7%A8%8B%E5%BA%A6%E3%81%AB%E5%95%8F%E9%A1%8C%E3%81%8C%E7%94%9F%E3%81%98%E3%81%9F%E7%90%86%E7%94%B1%E3%82%92%E8%AA%AC%E6%98%8E%E3%81%99%E3%82%8B\" >Tip 3: \u8a00\u3044\u8a33\u306b\u306a\u3089\u306a\u3044\u7a0b\u5ea6\u306b\u554f\u984c\u304c\u751f\u3058\u305f\u7406\u7531\u3092\u8aac\u660e\u3059\u308b&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/eikaiwa.dmm.com\/blog\/learning-english\/how-to-respond-to-customer-complaints\/#Tip_4_%E3%81%97%E3%81%A3%E3%81%8B%E3%82%8A%E5%BF%83%E3%82%92%E8%BE%BC%E3%82%81%E3%81%A6%E8%AC%9D%E3%82%8B\" >Tip 4: \u3057\u3063\u304b\u308a\u5fc3\u3092\u8fbc\u3081\u3066\u8b1d\u308b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/eikaiwa.dmm.com\/blog\/learning-english\/how-to-respond-to-customer-complaints\/#Tip_5_%E6%9F%94%E8%BB%9F%E3%81%AB%E8%80%83%E3%81%88%E3%80%81%E3%83%9D%E3%82%B8%E3%83%86%E3%82%A3%E3%83%96%E3%81%AA%E8%A7%A3%E6%B1%BA%E7%AD%96%E3%82%92%E6%8F%90%E6%A1%88%E3%81%99%E3%82%8B\" >Tip 5: \u67d4\u8edf\u306b\u8003\u3048\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u89e3\u6c7a\u7b56\u3092\u63d0\u6848\u3059\u308b&nbsp;<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/eikaiwa.dmm.com\/blog\/learning-english\/how-to-respond-to-customer-complaints\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n\n<p><a href=\"https:\/\/www.shutterstock.com\/ja\/image-photo\/angry-male-employee-confused-working-computer-1209557521\"><\/a><\/p>\n\n\n\n<p>\u63a5\u5ba2\u696d\u306f\u3082\u3061\u308d\u3093\u3067\u3059\u304c\u3001\u4ed5\u4e8b\u3067\u4eba\u3068\u95a2\u308f\u308b\u4ee5\u4e0a\u3001\u30af\u30ec\u30fc\u30e0\u306f\u3064\u304d\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5b9f\u969b\u7b46\u8005\u3082\u6d77\u5916\u3067\u306e\u63a5\u5ba2\u696d\u306e\u4ed5\u4e8b\u7d4c\u9a13\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u300c\u305d\u3093\u306a\u3053\u3068\u3067\uff1f\u300d\u3068\u601d\u3046\u3088\u3046\u306a\u5c0f\u3055\u306a\u30af\u30ec\u30fc\u30e0\u304b\u3089\u5927\u304d\u306a\u30af\u30ec\u30fc\u30e0\u307e\u3067\u3055\u307e\u3056\u307e\u306a\u3082\u306e\u304c\u3042\u308a\u3001\u65e5\u672c\u3088\u308a\u3082\u96e3\u6613\u5ea6\u306e\u9ad8\u3044\u30af\u30ec\u30fc\u30e0\u306b\u65e5\u3005\u9a5a\u3044\u3066\u3044\u305f\u8a18\u61b6\u304c\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u4eca\u56de\u306f\u3001<strong>\u82f1\u8a9e\u3067\u3046\u307e\u304f\u30af\u30ec\u30fc\u30e0\u306b\u5bfe\u5fdc\u3059\u308b\u65b9\u6cd5\u3068\u30b3\u30c4<\/strong>\u3092\u7d39\u4ecb\u3057\u3066\u3044\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30af\u30ec\u30fc\u30e0\u306b\u5bfe\u51e6\u3059\u308b\u6700\u3082\u4e00\u822c\u7684\u306a\u65b9\u6cd5\u306f\u3001\u300c\u6587\u7ae0\u300d\u3068\u300c\u53e3\u982d\u300d\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30e1\u30fc\u30eb\u306a\u3069\u306e\u6587\u7ae0\u3067\u5bfe\u5fdc\u3059\u308b\u5834\u5408\u3068\u3001\u76f4\u63a5\u53e3\u982d\u3067\u5bfe\u5fdc\u3059\u308b\u5834\u5408\u306b\u3088\u3063\u3066\u8868\u73fe\u65b9\u6cd5\u304c\u7570\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u306e\u3067\u3001\u305d\u306e\u9055\u3044\u306b\u3082\u6ce8\u610f\u3057\u306a\u304c\u3089\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\uff01<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%8B%B1%E8%AA%9E%E3%81%A7%E3%81%86%E3%81%BE%E3%81%8F%E3%82%AF%E3%83%AC%E3%83%BC%E3%83%A0%E3%81%AB%E5%AF%BE%E5%BF%9C%E3%81%99%E3%82%8B%E3%82%B3%E3%83%84\"><\/span>\u82f1\u8a9e\u3067\u3046\u307e\u304f\u30af\u30ec\u30fc\u30e0\u306b\u5bfe\u5fdc\u3059\u308b\u30b3\u30c4&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18084906\/shutterstock_1446703403.jpg\" alt=\"\" class=\"wp-image-113511\" srcset=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18084906\/shutterstock_1446703403.jpg 1000w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18084906\/shutterstock_1446703403-300x200.jpg 300w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18084906\/shutterstock_1446703403-768x512.jpg 768w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18084906\/shutterstock_1446703403-420x280.jpg 420w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18084906\/shutterstock_1446703403-840x560.jpg 840w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.shutterstock.com\/ja\/image-photo\/young-girl-waitress-bowed-saying-sorry-1446703403\"><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tip_1_%E5%80%8B%E4%BA%BA%E7%9A%84%E3%81%AB%E5%8F%97%E3%81%91%E6%AD%A2%E3%82%81%E3%81%AA%E3%81%84\"><\/span><strong>Tip 1: <\/strong>\u500b\u4eba\u7684\u306b\u53d7\u3051\u6b62\u3081\u306a\u3044&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u6d77\u5916\u3067\u30af\u30ec\u30fc\u30e0\u304c\u51fa\u305f\u5834\u5408\u3001\u653b\u6483\u7684\u306a\u59ff\u52e2\u3067\u3082\u306e\u3054\u3068\u3092\u8a00\u3063\u3066\u304f\u308b\u4eba\u304c\u305f\u304f\u3055\u3093\u3044\u308b\u306e\u304c\u4e8b\u5b9f\u3067\u3059\u3002\u3069\u3093\u306a\u3053\u3068\u3092\u8a00\u308f\u308c\u3066\u3082\u3001\u500b\u4eba\u7684\u306a\u653b\u6483\u3068\u53d7\u3051\u6b62\u3081\u306a\u3044\u3088\u3046\u306b\u5fc3\u304c\u3051\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u81ea\u5206\u81ea\u8eab\u3068\u4f1a\u793e\u3092\u5b88\u308b\u305f\u3081\u306b\u3082\u3001\u76f8\u624b\u3092\u656c\u3044\u3001\u843d\u3061\u7740\u3044\u3066\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u3061\u306a\u307f\u306b\u82f1\u8a9e\u3067\u300c\u500b\u4eba\u7684\u306a\u3053\u3068\u3060\u3068\u53d7\u3051\u53d6\u3089\u306a\u3044\u3067\u306d\u300d\u306f\u300cDon\u2019t take it personally\u300d\u3068\u8868\u73fe\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tip_2_%E8%A9%B1%E3%82%92%E3%82%88%E3%81%8F%E8%81%9E%E3%81%8D%E3%80%81%E7%9B%B8%E6%89%8B%E3%81%AE%E7%8A%B6%E6%B3%81%E3%82%92%E7%90%86%E8%A7%A3%E3%81%97%E3%81%A6%E3%81%82%E3%81%92%E3%82%8B\"><\/span><strong>Tip 2: <\/strong>\u8a71\u3092\u3088\u304f\u805e\u304d\u3001\u76f8\u624b\u306e\u72b6\u6cc1\u3092\u7406\u89e3\u3057\u3066\u3042\u3052\u308b&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u8a71\u3092\u3088\u304f\u805e\u3044\u3066\u3001\u4f55\u304c\u4e0d\u6e80\u3067\u4f55\u306b\u5bfe\u3057\u3066\u30af\u30ec\u30fc\u30e0\u3092\u8a00\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u8cea\u554f\u3092\u3057\u306a\u304c\u3089\u554f\u984c\u3092\u63a2\u3063\u3066\u3044\u304f\u3053\u3068\u306f\u3001\u3068\u3066\u3082\u5927\u5207\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002\u8a71\u3092\u805e\u3044\u3066\u3042\u3052\u308b\u3060\u3051\u3067\u3082\u6c17\u6301\u3061\u304c\u8efd\u304f\u306a\u308b\u3053\u3068\u304c\u591a\u3044\u305f\u3081\u3001\u8f9b\u62b1\u5f37\u304f\u8a71\u3092\u805e\u3044\u3066\u3042\u3052\u307e\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u82f1\u8a9e\u3067\u306f\u3088\u304f<strong> put yourself in their shoes<\/strong> \u3068\u8868\u73fe\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u8981\u3059\u308b\u306b\u3001\u300c\u5f7c\u3089\u306e\u7acb\u5834\u306b\u8eab\u3092\u7f6e\u304f\u300d\u3053\u3068\u3067\u76f8\u624b\u306b\u81ea\u5206\u306f\u3042\u306a\u305f\u306e\u6c17\u6301\u3061\u304c\u308f\u304b\u3063\u3066\u307e\u3059\u3088\u3068\u4f1d\u3048\u308b\u3053\u3068\u304c\u5927\u4e8b\u3067\u3059\u3002\u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u5927\u62b5\u306e\u5834\u5408\u306f\u76f8\u624b\u3082\u6c17\u6301\u3061\u3092\u843d\u3061\u7740\u304b\u305b\u3066\u304f\u308c\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u5927\u5909\u306a\u76ee\u306b\u906d\u3063\u3066\u3044\u308b\u969b\u306b\u8ab0\u304b\u306b\u305d\u306e\u5927\u5909\u3055\u3092\u7406\u89e3\u3057\u3066\u3082\u3089\u3048\u305f\u3089\u5b09\u3057\u3044\u3067\u3059\u3057\u3001\u3061\u3087\u3063\u3068\u5fc3\u304c\u8efd\u304f\u306a\u308a\u307e\u3059\u3088\u306d\uff1f \u305d\u306e\u5fc3\u7406\u3092\u5229\u7528\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u3067\u306f\u3001\u305d\u3093\u306a\u3068\u304d\u306b\u4f7f\u3048\u308b\u82f1\u8a9e\u30d5\u30ec\u30fc\u30ba\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">If I were in your situation\/if I were in your shoes I would be upset too.<\/strong><div class=\"unified-sentences-content\">\u300c\u79c1\u304c\u3082\u3057\u3042\u306a\u305f\u306e\u72b6\u6cc1\u306b\u3044\u305f\u3089\u79c1\u3082\u52d5\u63fa\u3057\u3066\u3044\u305f\u3068\u601d\u3044\u307e\u3059\u300d<\/div><\/div>\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">I'm so sorry for what has happened.<\/strong><div class=\"unified-sentences-content\">\u300c\u3053\u306e\u5ea6\u306f\u672c\u5f53\u306b\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u300d&nbsp;<\/div><\/div>\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">This normally doesn\u2019t happen, so I would be happy to look into it.&nbsp;<\/strong><div class=\"unified-sentences-content\">\u300c\u3053\u3093\u306a\u3053\u3068\u306f\u666e\u6bb5\u8d77\u3053\u308b\u3079\u304d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3057\u3063\u304b\u308a\u3068\u8abf\u3079\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u300d&nbsp;<\/div><\/div>\n\n\n<p>\u4ee5\u4e0b\u306e\u8868\u73fe\u306f\u30e1\u30fc\u30eb\u306a\u3069\u3067\u306e\u6587\u7ae0\u3067\u4f7f\u308f\u308c\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u306a\u3001\u3088\u308a\u5f62\u5f0f\u7684\u306a\u8868\u73fe\u3067\u3059\u3002<\/p>\n\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">We acknowledge that we have failed you this time by (_____). We sincerely apologize for the inconvenience.&nbsp;<\/strong><div class=\"unified-sentences-content\">\u300c\u301c\u3067\u4eca\u56de\u306f\u304a\u5ba2\u69d8\u306e\u3054\u671f\u5f85\u306b\u5fdc\u3048\u3089\u308c\u306a\u304b\u3063\u305f\u3068\u8a8d\u8b58\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u5927\u5909\u3054\u8ff7\u60d1\u3092\u304a\u304b\u3051\u3057\u3066\u307e\u3063\u305f\u3053\u3068\u3092\u5fc3\u3088\u308a\u304a\u8a6b\u3073\u7533\u3057\u4e0a\u3052\u307e\u3059\u300d&nbsp;<\/div><\/div>\n\n\n<p>\u4e00\u90e8\u306e\u4f8b\u3067 I\u300c\u79c1\u300d\u306e\u4ee3\u308f\u308a\u306b We\u300c\u79c1\u305f\u3061\u300d\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u306e\u306f\u3001\u500b\u4eba\u3067\u306f\u306a\u304f\u4f1a\u793e\u3092\u4ee3\u8868\u3057\u3066\u8a71\u3057\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">Please let me clarify\/check my understanding.&nbsp;<\/strong><div class=\"unified-sentences-content\">\u300c\u79c1\u306e\u7406\u89e3\u304c\u6b63\u3057\u3044\u304b\u78ba\u8a8d\u3055\u305b\u3066\u304f\u3060\u3055\u3044\u300d&nbsp;<\/div><\/div>\n\n\n<p>\u4e0a\u8a18\u306e\u30d5\u30ec\u30fc\u30ba\u3092\u4f7f\u3046\u5834\u5408\u306f\u3001\u305d\u306e\u5f8c\u306b\u300c\u4f55\u304c\u4e0d\u6e80\u306a\u306e\u304b\u300d\u3092\u304a\u5ba2\u69d8\u306b\u78ba\u8a8d\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\uff1a<\/p>\n\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">Let me clarify\/check my understanding: you ordered beef instead of chicken. Is that correct?<\/strong><div class=\"unified-sentences-content\">\u300c\u78ba\u8a8d\u3055\u305b\u3066\u304f\u3060\u3055\u3044\uff1a\u30c1\u30ad\u30f3\u3067\u306f\u306a\u304f\u30d3\u30fc\u30d5\u3092\u983c\u3093\u3060\u3068\u3044\u3046\u3053\u3068\u3067\u9593\u9055\u3044\u306a\u3044\u3067\u3057\u3087\u3046\u304b\uff1f\u300d<\/div><\/div>\n\n\n<p>\u554f\u984c\u70b9\u3092\u78ba\u8a8d\u3057\u305f\u5f8c\u306b\u3001<strong>Is that right\/correct? <\/strong>\u3068\u4ed8\u3051\u52a0\u3048\u308c\u3070\u3001\u554f\u984c\u70b9\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tip_3_%E8%A8%80%E3%81%84%E8%A8%B3%E3%81%AB%E3%81%AA%E3%82%89%E3%81%AA%E3%81%84%E7%A8%8B%E5%BA%A6%E3%81%AB%E5%95%8F%E9%A1%8C%E3%81%8C%E7%94%9F%E3%81%98%E3%81%9F%E7%90%86%E7%94%B1%E3%82%92%E8%AA%AC%E6%98%8E%E3%81%99%E3%82%8B\"><\/span><strong>Tip 3: <\/strong>\u8a00\u3044\u8a33\u306b\u306a\u3089\u306a\u3044\u7a0b\u5ea6\u306b\u554f\u984c\u304c\u751f\u3058\u305f\u7406\u7531\u3092\u8aac\u660e\u3059\u308b&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3059\u308b\u969b\u306f\u3001\u554f\u984c\u304c\u751f\u3058\u305f\u539f\u56e0\u3092\u304d\u3061\u3093\u3068\u8aac\u660e\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u305f\u3060\u539f\u56e0\u3092\u8aac\u660e\u3059\u308b\u3060\u3051\u3067\u306f\u8a00\u3044\u8a33\u306b\u805e\u3053\u3048\u3066\u3057\u307e\u3046\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u300c\u3053\u3046\u3044\u3046\u539f\u56e0\u3067\u305d\u3046\u306a\u3063\u3066\u3057\u307e\u3063\u305f\u304c\u3001\u3082\u3063\u3068\u3067\u304d\u308b\u3053\u3068\u306f\u3042\u3063\u305f\u3068\u601d\u3046\u300d\u306a\u3069\u3001\u7533\u3057\u8a33\u306a\u3055\u3092\u5165\u308c\u3064\u3064\u3001\u8a00\u3044\u8a33\u306b\u805e\u3053\u3048\u306a\u3044\u3088\u3046\u306b\u6ce8\u610f\u3057\u307e\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">This was likely caused by [add brief explanation]. However, we should have handled this better.&nbsp;<\/strong><div class=\"unified-sentences-content\">\u300c\u3053\u308c\u306f\u304a\u305d\u3089\u304f\uff08\u8efd\u3044\u8aac\u660e\u3092\u5165\u308c\u308b\uff09\u306b\u3088\u3063\u3066\u8d77\u3053\u3063\u3066\u3057\u307e\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u305d\u308c\u306b\u95a2\u4fc2\u306a\u304f\u79c1\u3069\u3082\u306f\u3082\u3063\u3068\u4e0a\u624b\u304f\u5bfe\u51e6\u3059\u308b\u3079\u304d\u3067\u3057\u305f\u300d&nbsp;<\/div><\/div>\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">This was caused by [add brief explanation], and we acknowledge our mistake.<\/strong><div class=\"unified-sentences-content\">\u300c\u3053\u308c\u306f\u3001\uff08\u8efd\u3044\u8aac\u660e\u3092\u5165\u308c\u308b\uff09\u3053\u3068\u306b\u3088\u3063\u3066\u5f15\u304d\u8d77\u3053\u3055\u308c\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u79c1\u305f\u3061\u306e\u904e\u3061\u3092\u8a8d\u3081\u307e\u3059\u300d<\/div><\/div>\n\n\n<p>Acknowledge\u300c\u8a8d\u8b58\u3059\u308b\u300d\u306f\u6587\u7ae0\u3067\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u4e3b\u306b\u4f7f\u7528\u3057\u307e\u3059\u3002\u53e3\u982d\u3067\u306e\u3084\u308a\u3068\u308a\u3067\u306f\u4ee5\u4e0b\u306e\u8868\u73fe\u306e\u65b9\u304c\u3001\u3088\u308a\u81ea\u7136\u306b\u805e\u3053\u3048\u307e\u3059\u3002<\/p>\n\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">We are very sorry for our mistake.<\/strong><div class=\"unified-sentences-content\">\u300c\u79c1\u305f\u3061\u306e\u904e\u3061\u3092\u3068\u3066\u3082\u7533\u3057\u8a33\u306a\u304f\u611f\u3058\u3066\u3044\u307e\u3059\u300d<\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tip_4_%E3%81%97%E3%81%A3%E3%81%8B%E3%82%8A%E5%BF%83%E3%82%92%E8%BE%BC%E3%82%81%E3%81%A6%E8%AC%9D%E3%82%8B\"><\/span><strong>Tip 4: <\/strong>\u3057\u3063\u304b\u308a\u5fc3\u3092\u8fbc\u3081\u3066\u8b1d\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5fc3\u306b\u3082\u306a\u3044\u8b1d\u7f6a\u3092\u3055\u308c\u305f\u3068\u3053\u308d\u3067\u8352\u304f\u308c\u305f\u6c17\u304c\u53ce\u307e\u308b\u4eba\u306f\u306a\u304b\u306a\u304b\u3044\u306a\u3044\u304b\u3068\u601d\u3044\u307e\u3059\u3002\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3082\u540c\u3058\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5fc3\u306e\u3053\u3082\u3063\u3066\u3044\u306a\u3044\u8b1d\u7f6a\u306f\u304b\u3048\u3063\u3066\u9867\u5ba2\u306e\u6a5f\u5acc\u3092\u3055\u3089\u306b\u640d\u306d\u308b\u3053\u3068\u306b\u306a\u308b\u306e\u3067\u3001\u8b1d\u7f6a\u3092\u3059\u308b\u969b\u306f\u5fc3\u3092\u8fbc\u3081\u3066\u3057\u307e\u3057\u3087\u3046\u3002\u305f\u3068\u3048\u3053\u3061\u3089\u306e\u30df\u30b9\u3067\u306a\u304b\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u30af\u30ec\u30fc\u30e0\u306b\u5bfe\u3057\u3066\u306f\u5426\u5b9a\u3092\u305b\u305a\u306b\u8cac\u4efb\u3092\u53d6\u308b\u59ff\u52e2\u3092\u898b\u305b\u308b\u306e\u3082\u5927\u4e8b\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u65e5\u672c\u8a9e\u306b\u306f\u300c\u304a\u5ba2\u69d8\u306f\u795e\u69d8\u3067\u3059\u300d\u3068\u3044\u3046\u30d5\u30ec\u30fc\u30ba\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u82f1\u8a9e\u306b\u3082\u4f3c\u305f\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u3001<strong>The customer is always right\uff08\u304a\u5ba2\u69d8\u306f\u5e38\u306b\u6b63\u3057\u3044\uff09<\/strong>\u3068\u3044\u3046\u30d5\u30ec\u30fc\u30ba\u304c\u3042\u308a\u307e\u3059\u3088\uff01<\/p>\n\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">We (sincerely) apologize for the inconvenience.&nbsp;<\/strong><div class=\"unified-sentences-content\">\u300c\u3054\u8ff7\u60d1\u3092\u304a\u304b\u3051\u3057\u307e\u3057\u3066\u3001\u5927\u5909\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u300d&nbsp;<\/div><\/div>\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">Please accept our sincere apologies for the inconvenience we have caused.&nbsp;<\/strong><div class=\"unified-sentences-content\">\u300c\u3054\u4e0d\u4fbf\u3092\u304a\u304b\u3051\u3057\u307e\u3057\u305f\u3053\u3068\u3092\u6df1\u304f\u304a\u8a6b\u3073\u7533\u3057\u4e0a\u3052\u307e\u3059\u300d&nbsp;<\/div><\/div>\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">You\u2019re right, and we will take full responsibility for what happened.&nbsp;<\/strong><div class=\"unified-sentences-content\">\u300c\u3042\u306a\u305f\u306e\u8a00\u3046\u901a\u308a\u3067\u3059\u3002\u79c1\u3069\u3082\u304c\u5168\u3066\u8cac\u4efb\u3092\u53d6\u3089\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u300d&nbsp;<\/div><\/div>\n\n\n<p>\u307e\u305f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3001\u76f8\u624b\u3092\u717d\u3063\u3066\u3057\u307e\u3046\u3088\u3046\u306a\u8b1d\u308a\u65b9\u3092\u3059\u308b\u306e\u306f<strong>\u907f\u3051\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046<\/strong>\u3002\u306a\u3093\u3068\u306a\u304f\u4ed6\u4eba\u4e8b\u3067\u7533\u3057\u8a33\u306a\u3044\u3068\u601d\u3063\u3066\u3044\u306a\u3044\u3088\u3046\u306a\u3001\u51b7\u305f\u3044\u8b1d\u308a\u65b9\u306b\u805e\u3053\u3048\u3066\u3057\u307e\u3044\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u3010\u907f\u3051\u305f\u65b9\u304c\u826f\u3044\u8868\u73fe\u2460\u3011<\/strong><\/h4>\n\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">I\u2019m sorry if you feel that way.&nbsp;<\/strong><div class=\"unified-sentences-content\">\u300c\u305d\u3046\u601d\u308f\u308c\u305f\u306e\u306a\u3089\u3001\u7533\u3057\u8a33\u3042\u308a\u307e\u305b\u3093\u300d&nbsp;<\/div><\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>\u3010\u907f\u3051\u305f\u65b9\u304c\u826f\u3044\u8868\u73fe\u2461\u3011<\/strong><\/h4>\n\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">We are sorry if we have caused you any problems.<\/strong><div class=\"unified-sentences-content\">\u300c\u79c1\u305f\u3061\u304c\u554f\u984c\u3092\u751f\u3058\u3066\u3057\u307e\u3063\u305f\u306e\u306a\u3089\u7533\u3057\u8a33\u3054\u3056\u3044\u307e\u305b\u3093\u300d<\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tip_5_%E6%9F%94%E8%BB%9F%E3%81%AB%E8%80%83%E3%81%88%E3%80%81%E3%83%9D%E3%82%B8%E3%83%86%E3%82%A3%E3%83%96%E3%81%AA%E8%A7%A3%E6%B1%BA%E7%AD%96%E3%82%92%E6%8F%90%E6%A1%88%E3%81%99%E3%82%8B\"><\/span><strong>Tip 5: <\/strong>\u67d4\u8edf\u306b\u8003\u3048\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u89e3\u6c7a\u7b56\u3092\u63d0\u6848\u3059\u308b&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5acc\u306a\u6c17\u6301\u3061\u306b\u306a\u3063\u3066\u3044\u308b\u969b\u306b\u3001\u3055\u3089\u306b\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u6c17\u6301\u3061\u306b\u306a\u3063\u3066\u3057\u307e\u3046\u300cNo\u300d\u3068\u3044\u3046\u8a00\u8449\u306f\u805e\u304d\u305f\u304f\u306a\u3044\u3068\u3044\u3046\u4eba\u304c\u591a\u304f\u3044\u307e\u3059\u3002\u89e3\u6c7a\u7b56\u3068\u3057\u3066\u5272\u5f15\u3084\u30af\u30fc\u30dd\u30f3\u3001\u30d0\u30a6\u30c1\u30e3\u30fc\u306a\u3069\u3092\u63d0\u6848\u3057\u305f\u308a\u3001\u81ea\u5206\u304c\u3067\u304d\u308b\u7bc4\u56f2\u306e\u8981\u6c42\u306f\u805e\u3044\u3066\u3042\u3052\u307e\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<p>\u3082\u3057\u3082\u76f8\u624b\u304c\u8981\u6c42\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u81ea\u5206\u3067\u306f\u3069\u3046\u306b\u3082\u3067\u304d\u306a\u3044\u3053\u3068\u3060\u3063\u305f\u3068\u3057\u305f\u3089\u3001\u300c\u305d\u308c\u306f\u6b8b\u5ff5\u306a\u304c\u3089\u3067\u304d\u304b\u306d\u307e\u3059\u304c\u3001\u3053\u308c\u306f\u3067\u304d\u307e\u3059\u3088\u300d\u3068\u3044\u3046\u4ee3\u308f\u308a\u306e\u89e3\u6c7a\u7b56\u3092\u63d0\u6848\u3057\u3066\u3042\u3052\u308b\u3068\u826f\u3044\u3067\u3059\u3002\u5426\u5b9a\u3067\u7d42\u308f\u308b\u306e\u3060\u3051\u306f\u3084\u3081\u307e\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<p>\u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u305f\u3060\u5358\u306b\u8b1d\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u554f\u984c\u3092\u3069\u3046\u306b\u304b\u89e3\u6c7a\u3057\u3088\u3046\u3068\u3044\u3046\u59ff\u52e2\u3092\u304a\u5ba2\u69d8\u306b\u898b\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306e\u8868\u73fe\u306f\u3001\u53e3\u982d\u3067\u3082\u6587\u7ae0\u3067\u3082\u3069\u3061\u3089\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3082\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">We're afraid that we are unable to provide you with the room you booked due to an accidental double-booking. However, I would be happy to move you to a better suite tomorrow as soon as it becomes available, free of charge. For the inconvenience, I would also like to add a $100 credit to your account for your stay that you can use anywhere in the hotel, including parking. <\/strong><div class=\"unified-sentences-content\">\u300c\u30c0\u30d6\u30eb\u30d6\u30c3\u30ad\u30f3\u30b0\u306e\u305f\u3081\u3001\u3054\u4e88\u7d04\u306e\u304a\u90e8\u5c4b\u3092\u3054\u7528\u610f\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u660e\u65e5\u3001\u7a7a\u5ba4\u304c\u3067\u304d\u6b21\u7b2c\u3001\u3088\u308a\u826f\u3044\u30b9\u30a4\u30fc\u30c8\u306b\u7121\u6599\u3067\u79fb\u52d5\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u3054\u4e0d\u4fbf\u3092\u304a\u304b\u3051\u3057\u307e\u3057\u305f\u305f\u3081\u3001\u99d0\u8eca\u5834\u3092\u542b\u3081\u3001\u3053\u306e\u30db\u30c6\u30eb\u5185\u306e\u3069\u3053\u3067\u3082\u4f7f\u3048\u308b100\u30c9\u30eb\u306e\u30af\u30ec\u30b8\u30c3\u30c8\u3092\u304a\u5ba2\u69d8\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u8ffd\u52a0\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u300d\u00a0<\/div><\/div>\n\n\n<p>\u307e\u305f\u3001\u4f55\u3092\u8a00\u3063\u3066\u3082\u6012\u9cf4\u3089\u308c\u3066\u3001\u3069\u3046\u3057\u305f\u3089\u6c17\u3092\u4f11\u3081\u3066\u304f\u308c\u308b\u306e\u304b\u304c\u3088\u304f\u308f\u304b\u3089\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3063\u305f\u5834\u5408\u306a\u3069\u306f\u3001\u6b63\u76f4\u306b\u305d\u306e\u65e8\u3092\u4f1d\u3048\u308b\u306e\u3082\u826f\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002&nbsp;<\/p>\n\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">I would like to do whatever I can to improve your experience. May I ask, what can I do to resolve this situation?&nbsp;<\/strong><div class=\"unified-sentences-content\">\u300c\u304a\u5ba2\u69d8\u306e\u7d4c\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u3001\u3067\u304d\u308b\u3053\u3068\u306f\u4f55\u3067\u3082\u3057\u305f\u3044\u3068\u601d\u3063\u3066\u304a\u308a\u307e\u3059\u3002\u3053\u306e\u72b6\u6cc1\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3001\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u304b\u3054\u6559\u793a\u3044\u305f\u3060\u3051\u307e\u3059\u3067\u3057\u3087\u3046\u304b\uff1f\u300d&nbsp;<\/div><\/div>\n\n<div class=\"unified-block unified-sentences block-align-none\"><strong class=\"unified-sentences-title\">What can I do for you to make your experience better?&nbsp;<\/strong><div class=\"unified-sentences-content\">\u300c\u304a\u5ba2\u69d8\u306e\u4f53\u9a13\u3092\u3088\u308a\u826f\u3044\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306b\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u304b\uff1f\u300d<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1280\" src=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18085620\/nick-fewings-teUoVzv9sBc-unsplash.jpg\" alt=\"\" class=\"wp-image-113513\" srcset=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18085620\/nick-fewings-teUoVzv9sBc-unsplash.jpg 1920w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18085620\/nick-fewings-teUoVzv9sBc-unsplash-300x200.jpg 300w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18085620\/nick-fewings-teUoVzv9sBc-unsplash-1024x683.jpg 1024w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18085620\/nick-fewings-teUoVzv9sBc-unsplash-768x512.jpg 768w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18085620\/nick-fewings-teUoVzv9sBc-unsplash-420x280.jpg 420w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/15\/2023\/08\/18085620\/nick-fewings-teUoVzv9sBc-unsplash-840x560.jpg 840w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<p>\u3044\u304b\u304c\u3067\u3057\u305f\u304b\uff1f<\/p>\n\n\n\n<p>\u4f1a\u793e\u3084\u5e97\u5074\u306e\u30df\u30b9\u306a\u3069\u3067\u3001\u81ea\u5206\u81ea\u8eab\u304c\u8179\u3092\u7acb\u3066\u3066\u3044\u308b\u3068\u304d\u3084\u304c\u3063\u304b\u308a\u3057\u3066\u3044\u308b\u3068\u304d\u306b\u3001\u3069\u3046\u5bfe\u5fdc\u3055\u308c\u305f\u3089\u3042\u306a\u305f\u306f\u5fc3\u3092\u843d\u3061\u7740\u304b\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u304b\uff1f \u3082\u3057\u304f\u306f\u5b09\u3057\u3044\u6c17\u6301\u3061\u306b\u306a\u308a\u307e\u3059\u304b\uff1f<\/p>\n\n\n\n<p>\u7d50\u5c40\u306e\u3068\u3053\u308d\u306f\u3042\u306a\u305f\u3082\u304a\u5ba2\u69d8\u3082\u540c\u3058\u4eba\u9593\u3067\u3059\u3002\u5e38\u306b\u3001\u81ea\u5206\u304c\u30af\u30ec\u30fc\u30e0\u3092\u8a00\u3063\u3066\u3044\u308b\u969b\u306b\u3055\u308c\u305f\u3089\u5b09\u3057\u3044\u3053\u3068\u3092\u8003\u3048\u306a\u304c\u3089\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u3059\u308b\u3068\u3001\u3046\u307e\u304f\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3046\u307e\u304f\u30af\u30ec\u30fc\u30e0\u306b\u5bfe\u5fdc\u3059\u308b\u306b\u306f\u3001\u76f8\u624b\u3092\u3044\u304b\u306b\u843d\u3061\u7740\u304b\u305b\u308b\u304b\u304c\u9375\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u76f8\u624b\u306e\u72b6\u6cc1\u306b\u81ea\u5206\u306e\u8eab\u3092\u7f6e\u304d\u3001\u76f8\u624b\u306e\u6c17\u6301\u3061\u3092\u7406\u89e3\u3057\u305f\u4e0a\u3067\u3001\u76f8\u624b\u3092\u6c17\u9063\u3044\u3001\u89e3\u6c7a\u7b56\u3092\u63d0\u6848\u3059\u308b\u3068\u3044\u3046\u6d41\u308c\u3067\u76f8\u624b\u306e\u6c17\u6301\u3061\u306b\u5bc4\u308a\u6dfb\u3046\u3068\u3001\u76f8\u624b\u3082\u3042\u306a\u305f\u306b\u5bc4\u308a\u6dfb\u3063\u3066\u304f\u308c\u308b\u306f\u305a\u3067\u3059\u3002&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u63a5\u5ba2\u696d\u306f\u3082\u3061\u308d\u3093\u3067\u3059\u304c\u3001\u4ed5\u4e8b\u3067\u4eba\u3068\u95a2\u308f\u308b\u4ee5\u4e0a\u3001\u30af\u30ec\u30fc\u30e0\u306f\u3064\u304d\u3082\u306e\u3067\u3059\u3002...<\/p>\n","protected":false},"author":191,"featured_media":113510,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"unified_meta_tagline_field":"","footnotes":""},"categories":[8,304],"tags":[185,71,59],"class_list":["post-113508","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-learning-english","tag-formal","tag-email","tag-english-conversation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u82f1\u8a9e\u3067\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\uff01\u5b9f\u969b\u306b\u4f7f\u3048\u308b\u30d5\u30ec\u30fc\u30ba\u3068\u30b3\u30c4 | DMM\u82f1\u4f1a\u8a71\u30d6\u30ed\u30b0<\/title>\n<meta name=\"description\" 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